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Graveyard Cover Plan

We Cover Database Servers.

Firewall Installation & Config
Intial Server Setups
Response & Resolution Times

Unlimited Ticket Support
Server Management
Server Log Monitoring

Graveyard Only Plan

Our Sleepwell plan offers unlimited ticket plus live chat supports in your night shifts when you already have day time staff and want a solution in your night shifts. Our team works 12 hours, 7 days a week and provides unlimited tickets and live chat support on unlimited servers.

Sleepwell plan

Server Management

Full Server Management plan
Server Security
Service optimizations
Linux ( Cpanel, Plesk & DirectAdmin) Windows( Plesk & Helm)

Unlimited Tickets Support

Manage unlimited tickets 12×7 using helpdesk (WHMCS, Kayako, Perldesk etc.)
Escalate tickets to concerned department if needed

Service Optimization

Mail Servers (EXIM, Qmail, Mailenable etc.)
and many more…

Basic & Advance Security

Server securing and hardening
Firewall installation & configurations
PHP Hardening
Rootkit and root access alerts
Re-secure a server after intrusion
and many more…

Response time 30 minutes as per SLA

Initial response within 30 mins to your clients
Routine follow-up with the tickets
Escalating tickets to proper department (Sales or Billing)
Pre-Sales support
Get necessary details from clients to fix the issues quickly

Third Party scripts support

Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts
Server monitoring softwares like nagios etc
Advance application installations

Communication with Datacenter’s

For Server reboots (Via ticket, Remote Console etc.)
Follow-up with the DC for any issues (Hardware, Reboots or upgrades)

24×7 Server Monitoring

Techs will be monitoring the server 24×7
Restart services if necessary
Fix issues if any of the services have problems

We Support 24*7*365 Days

Cpanel, Linux Servers, Windows Servers, Website Panel and Cloud Control Panels